Track Your Order
For order tracking, please contact us at hello@lookoptic.com or call (877) 857-LOOK.
Frequently Asked Questions
Where Is My Order?⌄
To check your order's status, enter your order number above. It can be found in your order or shipping confirmation email. If you do not see it, please check your spam folder.
When Will My Order Ship?⌄
Orders placed Mon-Fri before 11 AM EST ship same day. Orders placed with priority shipping typically deliver within 3-6 business days.
My Order Status Hasn't Changed In Several Days. What Should I Do?⌄
Don't worry – carriers don't always scan packages or update tracking info at every stop along the way. In most cases, your order is still on its way. We recommend waiting a day or two for the next update. If tracking still hasn't moved and your package doesn't arrive within the expected delivery window, reach out to us at hello@lookoptic.com and we'll help sort it out.
What Is Your Return And Exchange Policy?⌄
All orders arrive backed by our 90 day trial and 1-year quality guarantee unless items have been damaged or purchased on Final Sale.
Can I Edit My Order Or Update My Shipping Address?⌄
Contact us at hello@lookoptic.com or via the onsite chat with your order number within 1 hour of purchase. If we can't update it in time, you can always return or exchange it within 90 days, no questions asked.
